Pre‑sales Service

1. On‑site Survey and Safety Assessment: Conduct on‑site survey of warehouse space and load‑bearing conditions, perform working‑condition and safety inspection on existing old racks, and evaluate the feasibility of renovation.
2. Demand Communication & Customized Solution: Provide multiple sets of solutions for new‑build or renovation of racks and shuttle car tracks combined with cargo type, throughput, budget and construction schedule, including layout drawings, product selection and cost estimation.
3. Professional Technical Consultation: Offer technical support covering product selection, structural standards and renovation risk reminders.

In‑sales Service

1. Customized Production & Pre‑delivery Inspection: Custom‑manufacture heavy‑duty racks, welded box beams, shuttle track components and other parts. Implement multi‑layer inspection before delivery and keep clients updated on production progress.
2. Logistics & Delivery: Arrange full‑truck transportation to ensure safe delivery of large‑size equipment to project sites.
3. On‑site Installation & Renovation: Install new racks, dismantle, relocate and refurbish old racks, lay and calibrate shuttle car tracks; enforce strict on‑site construction safety management.
4. Commissioning & Project Acceptance: Calibrate track precision and rack verticality, assist customers with final acceptance, and hand over drawings and equipment documents.
5. On‑site Operation Training: Demonstrate proper equipment operation, load‑bearing limits and daily inspection essentials, guide users to identify potential equipment risks, and deliver operation manuals.

After‑sales Service

1. Rapid Response Support: Troubleshoot failures remotely via phone or video and provide timely solutions.
2. Warranty Service: Process non‑human‑induced component failures within the warranty period to guarantee stable equipment operation.
3. On‑site Maintenance & Inspection: Carry out rack safety inspection, track calibration and component reinforcement & repair.
4. Spare Parts Supply: Long‑term supply of spare parts such as beams, tracks and connectors.
5. Expansion & Upgrade Service: Provide secondary renovation and capacity expansion for existing warehousing systems as business grows.
6. Regular Customer Follow‑up: Track equipment operating status and collect customer feedback.

Service Commitments

1. Practical Solutions: Design based on actual site conditions, reject impractical over‑spec designs.
2. Prompt Response: Promptly address customer requests with classified and efficient handling.
3. Safety First: Strictly comply with industry safety standards for warehousing equipment in both product manufacturing and construction.
4. Long‑term Partnership: Focus on sustainable cooperation rather than one‑off supply, acting as a reliable long‑term partner for customers’ warehousing equipment.